Your account is suspended

When sign-in says "Your account is suspended. Contact support@qualiflow.ai", QualiFlow has suspended the workspace. Nobody can sign in and nothing is sent, but your data is kept. Contact support@qualiflow.ai to have it turned back on.

Last updated 2 min read

What it is

QualiFlow can suspend a workspace. While it is suspended, every way of signing in shows: "Your account is suspended. Contact support@qualiflow.ai". This includes password, Google or Microsoft, the email code and invitations. Anyone already signed in sees the Account suspended screen on their next click.

While the workspace is suspended:

  • Nobody on the team can sign in.
  • Nothing is sent: no Aria, no journeys, no campaigns, no texts, emails or calls.
  • Messages customers send are still saved, but nothing replies to them.
  • Your data is kept. Nothing is deleted.

How to use it

  1. Contact QualiFlow support at support@qualiflow.ai. Say which dealership and which email you sign in with.
  2. Support tells you why the workspace is suspended and what is needed.
  3. When support turns the workspace back on, sign in as usual. Everything is where you left it.
  4. Check the Inbox for customer messages that came in while it was suspended and reply to them.

What the data means

"Your account is suspended. Contact support@qualiflow.ai": only QualiFlow support can turn the workspace back on. Changing your password or signing in another way doesn't help.

Not the same as a billing pause: a workspace paused for billing says "This workspace is paused by QualiFlow" or "paused because the subscription was canceled" (see "Your workspace is paused by QualiFlow"). A suspended workspace says "Your account is suspended".

Possible issues and fixes

Sign-in says my account is suspended

Symptom: Every sign-in shows "Your account is suspended. Contact support@qualiflow.ai".

Why: QualiFlow suspended your dealership's workspace.

Fix: Email support@qualiflow.ai from the address you sign in with and ask them to turn it back on.

How to check: After support turns it back on, you can sign in and see your pages again.

The app shows "Account suspended" while I was working

Symptom: You were signed in, and the next page shows Account suspended.

Why: The workspace was suspended while you were signed in.

Fix: Contact support@qualiflow.ai. Use Check access again after support says it is back on.

How to check: Check access again opens the app instead of the suspended screen.

Every lead gets a reply

Never leave a lead waiting until morning.

Aria answers, qualifies and books test drives around the clock, in English, Spanish and French, inside the rules you set.

Start 7-day trial Book a demo

Smart Flow · Card required. Subscription charges automatically after seven days unless cancelled; optional guided onboarding is charged upfront. Nothing goes out to customers until you connect your channels and approve Aria’s go-live checklist.