What it is
The Welcome back page is where you sign in to your workspace. Open it with Log in on the QualiFlow website, or by opening any workspace link while signed out.
After you log in you land on Overview. If you came from an invitation, you go back to it. An Owner whose workspace setup isn't finished goes to setup.
How to use it
- Enter your Email address and Password, then select Log in. It reads Logging you in… while it works.
- If Check your email appears (NEW DEVICE or SIGN-IN CODE), enter the 6-digit code from your email and select Verify and log in.
- If TWO-STEP VERIFICATION appears, enter the 6-digit code from your authenticator app.
- Signed up with Google or Microsoft? Select Continue with Google or Continue with Microsoft instead of using a password.
- Forgot your password? Select Forgot password?.
What the data means
QualiFlow signs you out after 30 minutes without activity, and always within 8 hours. A password reset signs you out on every device.
The email code and the authenticator code are asked on a new device. After you enter them, that browser is remembered for 30 days and logs in with your password alone (unless you turned on Email me a code every time I sign in). See and sign out remembered devices in Sign-in & security → Your devices.
Log-in allows 30 attempts per network and 8 per email in each 15 minutes. After that the page counts down, for example "Too many attempts. Please wait 11:36 before trying again."
If you belong to more than one workspace, log-in opens the oldest one. There is no workspace switcher.
Possible issues and fixes
"The email or password is incorrect."
Symptom: Log-in is refused.
Why: A typing error or Caps Lock, or the account was made with Google or Microsoft and has no password.
Fix: Check the email and Caps Lock, try Continue with Google or Continue with Microsoft, or select Forgot password?.
How to check: The workspace opens.
"Workspace access unavailable"
Symptom: After log-in you see this screen with Check access again and Sign out and switch account.
Why: You are no longer an active member of that workspace, for example after being suspended or deactivated.
Fix: Ask an Owner to select Reactivate for you in Settings → Team & roles → Members, then select Check access again.
How to check: The workspace opens.
I land on "Set up your workspace"
Symptom: You log in and see setup instead of the dashboard.
Why: Your workspace setup isn't finished. Owners are held on setup until Finish setup.
Fix: Complete the steps. Setup resumes at the first unfinished step, even on another computer.
How to check: Overview opens after log-in.
I land in the wrong dealership
Symptom: The workspace name in the sidebar isn't the one you expect.
Why: Log-in always opens your oldest active workspace.
Fix: Don't sign up again with another email. Create a ticket in Support → Create a ticket naming the workspace and the email you log in with.
How to check: The sidebar shows the workspace you expect after the next log-in.
