What it is
Every journey runs by itself with QualiFlow's settings. There is nothing to switch on or approve. A card reads Running when the journey can send, or Waiting for: a text number or dealership email when your dealership has no sender yet.
A step reaches a customer only when all of this is true:
- Your dealership has a sender: a text number with an approved business registration, or your own email (a mailbox or a verified domain).
- The customer has permission for that kind of message on that phone or email, and that phone or email is on their contact only.
- Aria's live replies are on Autopilot.
- Pause all sending is off.
How to use it
- Open Journeys. Every card should read Running.
- If a card reads Waiting for: a text number or dealership email, an Owner connects one in Settings → Connections.
- Open Settings → Connections → SMS & calls. Your number's card must not say "Texting starts after your business is approved by US carriers."
- Check Aria's setting in the Inbox header. Off means journey steps become tasks for your team instead of messages.
- In Settings → Go-live checklist → Safety controls, make sure it does not say Outbound sending is paused.
- Select a journey card that should have customers and read Activity. Customers with a next send or a sent result mean it works.
- Check My Work for tasks beginning "Follow up yourself:"; each one names what the customer is missing.
What the data means
The Go-live checklist can show Text messages (SMS) as Ready while the business registration is still waiting. Check the registration screen itself.
Calls and incoming texts work as soon as a number is verified. Outgoing texts, journey texts included, go out only after US carriers approve your business registration, usually within a few days and up to 3 weeks.
Tests you run in Aria Lab never appear on the Journeys page. It shows real customers only.
Possible issues and fixes
Journey steps say live replies are off
Symptom: A step says "Aria's live replies are turned off for this workspace" while the switch shows Autopilot.
Why: QualiFlow may have live journeys paused for your workspace.
Fix: Create a ticket in Support and ask QualiFlow to check live journeys for your workspace.
How to check: New steps show as sent in the journey's Activity tab.
Journey messages wait and nothing goes out
Symptom: Steps wait and an alert says all sending is paused.
Why: Pause all sending is on for the workspace.
Fix: An Owner opens Settings → Go-live checklist → Safety controls and selects Resume sending.
How to check: The checklist no longer says Outbound sending is paused, and due steps go out. Steps that passed their time are skipped, never sent late.
A journey is Running but seems to do nothing
Symptom: Nothing happens on a journey that reads Running.
Why: No customer has the record that starts it yet, the record is incomplete, or its steps are becoming tasks.
Fix: Complete the records (see "What each record needs to start a journey"), and look in My Work for "Follow up yourself" tasks.
How to check: Customers show in the journey's Activity tab.
