What it is
QualiFlow support can pause Aria for one workspace, for example while they check a problem with her replies. Every page then shows the banner "Aria is paused for your workspace by QualiFlow support", Aria Lab included.
While Aria is paused she does nothing:
- She doesn't reply to customers on any channel.
- She doesn't make or answer calls. Incoming calls she would answer ring the store's line instead (the location's phone in Settings → Locations → Contact & holidays → Phone). They go to voicemail only when the location has no store line or is closed.
- Aria Campaigns, Aria's journey messages, her notes and her quiet follow-ups don't run.
- Aria Lab tests don't run.
Your Aria settings are kept exactly as they are. When support turns her back on, she works as before. Nora still helps you in Support.
How to use it
- Read the banner. It is the same on every page and for everyone on your team.
- Contact QualiFlow support at support@qualiflow.ai, or open Support and ask Nora to create a ticket.
- While Aria is paused, your team answers customers in the Inbox and takes the calls on the store's line (or calls them back from voicemail).
- Don't change your Aria settings to fix it: nothing you change turns her back on.
- When support turns Aria back on, the banner goes away and she replies again.
What the data means
The banner: "Aria is paused for your workspace by QualiFlow support". Only QualiFlow support can turn it off. It is not a plan limit, a billing pause or an Aria setting.
Demo workspace banner: a workspace that shows "Demo workspace — nothing is ever sent from this workspace to customers." is a demo that QualiFlow runs. No message, email or call ever leaves it, whatever its settings say.
Possible issues and fixes
Aria stopped replying and every page shows the paused banner
Symptom: Customers get no reply from Aria, and every page says "Aria is paused for your workspace by QualiFlow support".
Why: QualiFlow support paused Aria for your workspace.
Fix: Contact support@qualiflow.ai and ask why and when she will be back. Meanwhile your team replies in the Inbox.
How to check: When support turns her back on, the banner is gone and Aria replies to the next customer message.
Calls ring the store or go to voicemail
Symptom: Calls Aria normally answers ring the store's phone, or go to voicemail.
Why: Aria doesn't take calls while paused, so callers go to the store's line. Without one, or when the store is closed, they can leave a voicemail.
Fix: Answer on the store's line, or save one in Settings → Locations → Contact & holidays → Phone. Call back voicemails from Calls. Contact support@qualiflow.ai to turn Aria back on.
How to check: After the banner is gone, Aria answers the next call.
Nothing is sent and the banner says Demo workspace
Symptom: The banner says "Demo workspace — nothing is ever sent from this workspace to customers."
Why: You are in a demo workspace. Nothing is ever sent from it, by design.
Fix: Sign in to your own dealership's workspace to work with real customers. If you think your own workspace is marked as a demo by mistake, contact support@qualiflow.ai.
How to check: Your own workspace doesn't show the Demo banner.
