How QualiFlow support can help you

QualiFlow support can fix most account problems for you, such as a password-reset or verification email, a lost authenticator app, a new Owner or a wrong email, and can look at your conversations only when your Owner allows it.

Last updated 2 min read

What it is

QUALIFLOW SUPPORT is the team behind Nora's tickets and live chat. Besides answering questions, they can fix account problems for your dealership after checking who you are. Some fixes need the Owner's agreement, and none of them lets support send messages for you.

How to use it

  1. Open Support and ask Nora, or select Create a ticket.
  2. Say what is wrong and which account it is (the person's name and email). Never put passwords or codes in a ticket.
  3. If support needs to see your account, they ask first. The Owner approves or declines the request, or gives access, in Settings → Your profile → Sign-in & security (see "How QualiFlow support can access your account").
  4. Support replies on the ticket, and the reply is also emailed to you.
  5. If the problem comes back after a ticket was resolved, reply on it: support can reopen it.

What the data means

Account fixes support can do: send a password-reset email, resend the email-verification link, sign a person out on every device, fix a person's name, or remove a mobile number (the person adds a new one and verifies it themselves).

Sensitive fixes (with a recorded reason): turn off two-step verification when someone lost their authenticator app and recovery codes (they set it up again afterwards), change a person's sign-in email (the person confirms from the new inbox), and make another active team member the Owner when the Owner has left (the previous Owner becomes Staff and both are emailed).

Your account stays private: support views your account only while the Owner's support access is on, always read only, and every page they open shows in the Owner's access log.

Possible issues and fixes

I'm locked out: no authenticator app and no recovery codes

Symptom: You can't get past the two-step code at log-in.

Why: Without the app or a recovery code, the sign-in can't be finished.

Fix: Ask a teammate who can log in to create a ticket with your name and email, or ask your Owner. Support checks it's you, resets two-step verification, and you set it up again in Sign-in & security.

How to check: You can log in with your password, and Sign-in & security says "QualiFlow support reset your two-step verification. Set it up again."

Our Owner left the dealership

Symptom: Nobody can change Owner-only settings.

Why: Only an Owner can change roles, and the Owner's account isn't used any more.

Fix: Create a ticket naming the team member who should become Owner. Support checks with the dealership and moves the Owner role.

How to check: The new Owner sees Team & roles and the Owner-only Settings sections.

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