What it is
Call forwarding sends calls from your existing number to your QualiFlow number, where Aria answers them like any other call. "Your phone forwards calls to your QualiFlow number. Nothing changes with your phone company." You choose when: for example, your phone rings first and only the calls you miss go to QualiFlow.
Only calls are forwarded. Texts to your number still go to your phone; to get them in QualiFlow, also add texting to your number. Only the workspace Owner can set up forwarding.
You need a QualiFlow number that takes calls: a verified number with Voice, bought or assigned by QualiFlow.
How to use it
- Open Settings → Connections → SMS & calls → Phone numbers, select Add a phone number, then Use my existing number.
- Enter Your business phone number, select Check number, choose Calls: forward to QualiFlow and continue.
- Under Your phone, choose the Country, the Phone type (Mobile phone, Landline or Business phone system) and your carrier, phone company or phone system.
- Under When should calls come to QualiFlow?, pick an option. For a "rings first" option, choose how many rings your phone rings first (1 to 6; 3 is the default).
- Under Forward to your QualiFlow number, pick the QualiFlow number that takes the calls, then select Show my code.
- Under Turn on forwarding, dial the code shown on the phone you're forwarding (use Copy code if you like). Business phone systems get steps in their app instead of a code.
- Note the code under "To turn forwarding off later, dial".
- Select I’ve done this, test it.
- Under Test it, call your number from another phone. Don't answer it on your phone; let it ring.
- Wait for Forwarding works. The row on Phone numbers then shows Forwarding works.
- To stop forwarding, dial the turn-off code, or switch forwarding off in your phone system.
What the data means
| Option | What happens |
|---|---|
| Only when I don’t answer (default) | Your phone rings first; calls you don't pick up come to QualiFlow. |
| When I don’t answer, I’m busy or my phone is off | Your phone rings first; missed calls, calls while busy and while off come. |
| All calls | Your phone doesn't ring. Every call goes straight to QualiFlow. |
| When I’m on another call | Calls that arrive while you're on the phone come to QualiFlow. |
| When my phone is off or has no signal | Calls come only when your phone can't be reached. |
A ring is about 5 seconds, so 3 rings is about 15 seconds. While forwarding on no answer is on, missed calls go to QualiFlow instead of your voicemail. Some carriers charge for forwarded minutes; check your plan.
The setup row on Phone numbers shows Waiting for a test call until a forwarded call arrives, then Forwarding works. Its button Test forwarding opens the test again.
Possible issues and fixes
"You don't have a QualiFlow number that takes calls yet"
Symptom: The step Forward to your QualiFlow number has no number to pick.
Why: Forwarding needs a verified QualiFlow number with Voice to send calls to.
Fix: Select Get a new number, or ask QualiFlow support to assign one to your workspace. Then come back and finish forwarding.
How to check: The QualiFlow number list shows your number.
The forwarding test never finishes
Symptom: The page keeps saying "Waiting for your test call…" and the row stays Waiting for a test call.
Why: The code wasn't dialled on the dealership phone, the test call was answered, or the carrier didn't take the code.
Fix: Dial the code again on the dealership phone. Call from another phone and let it ring past the rings you chose. If the code doesn't work, ask your carrier to turn on call forwarding to your QualiFlow number.
How to check: The page shows Forwarding works.
Calls reach QualiFlow but the row isn't "Forwarding works"
Symptom: Forwarded calls show on Calls → Incoming, but the setup row hasn't changed.
Why: Some carriers don't pass your number on with forwarded calls, so QualiFlow can't match the test to your setup.
Fix: Nothing is broken. If calls reach QualiFlow, forwarding works.
How to check: A missed call to your number appears on Calls → Incoming.
