Troubleshooting
Why Aria didn’t reply, why a message wasn’t sent, and other quick fixes.
Guides in this topic
- What Nora can and cannot doNora is QualiFlow's help assistant. She answers setup and usage questions, reads permitted live facts for the selected location, opens the right screen and helps save support tickets.
- Nora can do it for you (Confirm)For a short list of everyday changes, Nora prepares the exact change on a confirmation card and applies it only when you select Confirm. A typed "yes" is never enough.
- Support tickets and problem reportsSave a support ticket when you need the QualiFlow team. It gets a reference such as QF-000123 and its replies appear in its History. Report a problem sends a quick bug note with no reference and no reply.
- Aria is paused for your workspace by QualiFlow supportWhen every page says "Aria is paused for your workspace by QualiFlow support", Aria won't reply, call or send anything until support turns her back on. Your Aria settings are kept and Nora still helps. Contact support@qualiflow.ai.
- Live chat with a QualiFlow specialistPriority support includes live chat. Ask Nora for a person and, when a specialist is available, Nora connects you in the same chat window. Outside the support hours or when no one is available, Nora offers a ticket and shows when the team is next available.
- Glossary: Aria, conversations and supportWhat the words on QualiFlow's screens mean, for Aria, her reply modes and rules, conversation states, messages, Intake, Nora and support tickets.
- Glossary: contacts, journeys, visits and setupWhat the words on QualiFlow's screens mean for contacts and permission, the sales pipeline, journeys, visits and service, My Work, and workspace setup.
- Aria isn't replying to anyoneWhen Aria answers no customer at all, a workspace setting is stopping her. The Inbox Aria tile names the first reason and opens the screen that fixes it.
- Why didn't Aria reply?When Aria stays silent in a conversation, the thread shows a card titled "Aria didn't reply" with the reason in plain words and, when something can be fixed, one button that opens the fix.
- Why wasn't my text message sent?A text that didn't reach the customer shows Not sent, Failed or Outcome unknown, with the reason. Most often, texting waits for US carriers to approve your business.
- Why wasn't my email sent?Customers only get email from your dealership's own mailbox or verified email domain. When an email or email campaign doesn't go out, the screen names the reason, such as no connected mailbox, a domain still verifying, a stopped address or a Held schedule.
- Why wasn't a journey step sent?A journey step that didn't go out is usually waiting on a rule on purpose, or the customer never started the journey. The journey's Activity tab shows each customer's step and result; My Work names anything your team must fix.
- Why didn't another automatic message go out?Aria notes, form follow-ups, quiet check-ins, stock watches, experience check-ins and Aria Campaigns each show why a message wasn't sent, on the card or row where you started it.
- Phone call problemsWhy a call went to voicemail, why a call has no transcript or recording, why Aria didn't call a customer, and where missed calls show.
- Website chat problemsWhen the chat bubble doesn't show on your website or Aria doesn't answer a visitor, Chatbot → Live on your website names the reason and has a fix button.
- Visits, sales, ownership and service problemsWhy a booking isn't on the calendar, why reminders or follow-ups didn't start after a visit, sale, delivery or service, and why a car can't be sold again.
- Why can't Aria book appointments?Aria books visits herself when booking resources with hours exist, her approved rules allow Book appointments, the customer agreed to an exact time, and the conversation isn't taken over or paused. Work down the checks; the first that fails is usually the answer.
- When to contact QualiFlow supportA few problems sit on QualiFlow's side, so nothing in your Settings changes them. Do the check first, then create a ticket with the details the team needs.
Every lead gets a reply
Never leave a lead waiting until morning.
Aria answers, qualifies and books test drives around the clock, in English, Spanish and French, inside the rules you set.
Smart Flow · Card required. Subscription charges automatically after seven days unless cancelled; optional guided onboarding is charged upfront. Nothing goes out to customers until you connect your channels and approve Aria’s go-live checklist.
