Business details Aria always knows (From your Settings)

Aria reads your dealership name, phone, email, website, address, opening hours, holiday closures, brands and departments from Settings on every message and call. A change is used within about a minute.

Last updated 2 min read

What it is

From your Settings is a read-only card on Aria Lab → Knowledge: "Aria always knows these business details." She reads them from Settings on every message and call, so a change there is used straight away. Anything not set, she offers to check with your team.

These details aren't Knowledge sources and never need publishing.

The From your Settings card on the Knowledge tab, listing the dealership name, main phone, contact email, website, address and each location's opening hours.

How to use it

  1. Open Aria Lab → Knowledge and find From your Settings.
  2. Check Dealership name, Main phone, Contact email, Website, Address, Brands sold and Departments.
  3. For each location, check whether it says it is open now, its time zone, weekly hours and holiday closures.
  4. Read the Not set yet: line for anything missing.
  5. Select Edit in Settings to change the business profile, or Opening hours and Locations to change hours and sites. A location's own address, phone, email and holidays are under Settings → Locations → Contact & holidays.
  6. Test it: in an agent's Chat test, ask "Are you open now?". The reply cites "From your Settings".

What the data means

"Open now" is worked out from each location's hours in its own time zone. "Open now: unknown (set the time zone and hours)" means Aria can't tell whether you are open.

In a conversation Aria uses the details of that conversation's location. A location without its own phone or email uses the business profile's.

Aria gives out the dealership's email address only when the customer asks how to email you. She never gives out a team member's own email or a QualiFlow address.

Brands sold and departments come from the dealership details you gave during onboarding.

Possible issues and fixes

Aria says she'll check with the team about our hours

Symptom: A customer asks if you are open, and Aria offers to check with the team.

Why: The location's opening hours or time zone are missing.

Fix: Set the hours in Settings → Opening hours and the time zone on the location or business profile.

How to check: From your Settings shows the location as open or closed now, not unknown.

Aria gives an old phone number or address

Symptom: Aria quotes a detail you have changed.

Why: The change was saved on a different location, or a Knowledge source repeats the old detail.

Fix: Check the conversation's location under Settings → Locations → Contact & holidays. Archive or update any Knowledge source with the old detail.

How to check: Ask again in a Chat test after a minute; the reply cites "From your Settings" with the new detail.

Every lead gets a reply

Never leave a lead waiting until morning.

Aria answers, qualifies and books test drives around the clock, in English, Spanish and French, inside the rules you set.

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